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Privacy & Cookies Policy

This policy sets out how Brightwell Dispensers will use and protect information that you supply to us via our website You are encouraged to read this policy thoroughly. Should you have any queries about its contents, please feel free to ask us using any of the methods listed below under ‘Contact us’.

This policy is periodically reviewed and updated. This version is dated May 2018.

What does this policy cover?

This policy applies to personal data that we process through this website as a data controller. Personal data is information that relates to an identified or identifiable individual. We gather this data when you subscribe through this website to our mailing list.

What personal information do we collect?

We may collect and process the following data:

  • your name;
  • your email address;
  • your telephone number;
  • your IP address.

How is this information used by us?

As a company, Brightwell Dispensers is constantly striving to improve its products and services. To help us do this it is important that we understand our customers’ needs and requirements. We may therefore use information you supply us to:

  • improve the appearance or performance of our website;
  • improve the design or range of products or services we offer;
  • engage with you via email about products or services that we believe you may find interesting;
  • engage with you via email for market research purposes.

Information you supply through this website will not be used for any other purpose.

Who do we share this information with?

We will never sell any of your information or divulge it to any third party except for the purposes of communicating with you in regards to our business, products and services. We will only share information with enforcement authorities where there is a legal justification to do so.

We use Communigator to batch process email deliveries to you and we may share with them any or all of the data that you have consented to provide us with. Communigator’s privacy policy may be viewed at

We use Google Analytics to analyse how our website is used and how web traffic flows through it. The only personal data we share with Google is your IP address via the cookie that is placed on your device. Google’s privacy policy may be viewed at

How long will the information be kept by us?

The information we hold about you will be stored securely by us for as long as we share a business relationship. If you choose to unsubscribe from communications from us we will delete all of your personal information from our records within 30 days. If we receive a notification that a communication we have sent to you was undeliverable then we will attempt to contact you via an alternative method in order to make sure that we have the right contact information. If we are still unable to make contact with you we will delete all of your personal information from our records within 30 days. You also have a right to request the deletion of your data – see ‘Your rights’ below.

Opting in and out of receiving communications from us

By completing the ‘Contact us’ form on our website you consent to receive communications from us that we will send to you with regards to our business, products and services. On each communication you receive from us there will be a clearly marked link which will allow you to readily unsubscribe from all further communications.

You may also withdraw your consent to receive communications from us at any time by emailing us at


We take the security of all information very seriously. Our website uses SSL certification to transfer information and our servers are located in the UK. We have put in place physical, electronic and managerial procedures to ensure that any information that you supply to us is stored and handled securely.

How we use cookies

Cookies are small files placed on your browsing device which enable us to track how our website is being viewed and used. This information allows us to tailor your experience of our website, helps us to improve the website’s performance overall as well as enabling us to analyse usage statistics and web traffic.

Cookies cannot be used to access your device or any information stored on it. You can usually choose to prevent cookies being stored on you device by altering the settings of your browser. Preventing cookies on your device may cause our website, or parts of it, not to function in their intended manner.

Links to other websites

Our website may contain links to other websites which may be of interest. Brightwell Dispensers Ltd have no control over, nor accept any responsibility for, their content. You are advised to exercise caution when entering any information on external websites as they are not governed by this privacy policy.

Your rights

You have the right to data portability of the personal data you have provided on this website in a structured, commonly used and machine readable format. This can be either sent to you or another data controller if that is technically feasible.

You have the right to have your personal data erased where:

  • it is no longer necessary for the purpose for which it was originally collected or processed, or;
  • you withdraw your consent for us to process your personal data.

You may withdraw your consent at any time.

Further information

More about the role of The Information Commissioner's Office can be found at

If you feel that we have not complied with our obligations, or have failed to deal with a request adequately you can make a complaint at

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Contact us

We are Brightwell Dispensers and you can contact us by any of the following:

  • Telephone: +44 (0) 1273 513566
  • Fasimilie: +44 (0) 1273 516134
  • Email:
  • Write: Unit 1, Rich Industrial Estate, Avis Way, Newhaven BN9 0DU